Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
What materials are used in GREATS sneakers?
We use premium, responsibly sourced materials including Italian leather, recycled nylon, and natural rubber outsoles to ensure durability and comfort.
How do I determine my correct size?
Our sneakers generally run true to size. If you are between sizes, we recommend sizing down for a snug fit as the high-quality leather will naturally stretch and mold to your feet over time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Returns are free for all domestic orders within the United States.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout if you need your order sooner.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery timelines vary by country and are calculated at the time of checkout.
How should I clean and care for my sneakers?
For leather styles, we recommend using a damp cloth and a mild leather cleaner. For suede, use a specialized suede brush to maintain the texture and remove surface dirt.